ChromeTuning © - Terms and conditions

• About ChromeTuning
• Payment methods
• Shipping & Delivery
• Product returns & Refunds
• Privacy & Security

About ChromeTuning

ChromeTuning is an e-commerce website powered by the company SC Remaly Net SRL,  based in Bucharest, Romania, Eastern Europe.

Address: Str. Petre Popovat, nr. 72, Sector 6, Bucharest

Identification number : RO 29313600

Telephones :

+40 728 48 69 96 

+40 735 83 06 06

Our vision is to offer the best online prices for a wide selection of accessories and parts .

Please feel free to contact us for any inquiries

ChromeTuning is currently available in 5 languages:

 www.chrometuning.com - English
 www.chrometuning.com/de/ - Deutsch 
 www.chrometuning.com/fr/ - Français 
 www.chrometuning.com/it/ - Italiano
 www.chrometuning.com/es/ - Espanol

 

Payment methods

1. PayPal

ChromeTuning is a premium and verified Paypal Seller. Our paypal account is [email protected]

The entire transaction process is performed on PayPal servers throughout a secured encrypted HTTPS connection. There is the option to pay using an existing Paypal account, but also to create an account by using a debit/credit card such as VISA or Mastercard.

 

2. Credit/Debit Card 

By selecting this option, the buyer will be redirected to the PayU website, where Mastercard and VISA cards are accepted for payment.

The entire transaction process is performed on PayU servers throughout a secured encrypted HTTPS connection. If the card has 3D secure enabled, an additional validation will be used for improved security.

The seller (ChromeTuning) does NOT store or use any credit card information.

 

 

3. Bank transfer

After finalizing an order, a bank transfer must be sent with the following details:

Recipient: S.C. REMALY NET S.R.L
Bank: ING BANK
Swift Code: INGBROBU
IBAN account: RO54INGB0000999902896262 
Address: Bucharest, Romania, Str. Petre Popovat 72

You may also send the order number as an attachment note. (ex: 100009999)

Failing to send the bank transfer in an interval of 7 working days, means the order will be cancelled.

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All displayed product and shipping prices include Romanian VAT tax (19%) for customers from the European Union area. For countries which are not part of the EU, all the prices are displayed with 0% tax, as the VAT tax is not chargeable in this case.

All special offers and coupons are valid for the period of which they are displayed on the site or in newsletter campaigns.

 

Shipping & Delivery - We deliver Worldwide!

           

We deliver worldwide, except some countries and islands. We are using DPD and EMS shipping services for delivering the products directly to your door. The shipping fees are calculated on a combined basis of weight and destination.

The client can view an estimation for the delivery cost in the checkout page, before finalizing the order.

Some orders, which contain many items, may be shipped in multiple parcels, with some delays between them based on products availability.

Estimated delivery times by country

• 2 days: Romania, Hungary
• 3 days: Czech, Slovakia, Slovenia, Bulgaria
• 4-5 days: Germany, Austria, Italy, Poland, Switzerland, Belgium, Holland, Luxembourg, Liechtenstein
• 5-7 days: France, United Kingdom, Spain, Ireland, Portugal, San Marino, Vatican, Denmark, Monaco
• 6-7 days: Greece, Andorra, Norway, Sweeden, Finland, Malta, Cyprus, Estonia, Lithuania, Latvia, Turkey
• 7-14 days - Worldwide

Days explained above are working days from Monday to Friday.

According to the law, the customer is entitled to receive the package within a limit of 30 business days from the date of the payment. Once the package was picked up from us (the seller) by the shipping company (DPD / EMS), no refund can be given, until we have the confirmation that the package can not be delivered anymore or until the interval of the above described 30 days ends.

Duties and Taxes

Please note that orders to countries that are not part of the European Union area, may be subject to certain import customs, duties and taxes imposed by your country at the moment of delivery. These import taxes are NOT included in the prices and shipping costs listed on ChromeTuning.

Find more about DPD shipping services: DPD

Find more about EMS international services : EMS Express Mail

 

Product returns & Refunds

 

We seek the satisfaction of our clients and thus our services are customer orientated. Our entire policy is according to Romanian Law O.U.G. 130/2000 & O.U.G. nr. 174/2008  and European Law for Internet sales.

The return of products is accepted in a maximum limit of 14 calendaristic days from the receipt of item(s).  Clients have the legal right to cancel any orders without any reason, but the products must be in the same condition as delivered.

The refunds are sent in maximum 5 days, from the moment of receiving back the ordered item(s). No refund is given until the items are successfully received.

Initial paid delivery costs are not refundable. Also, the shipping cost of returning the products is the responsibility of the customer. 

Refunds to Paypal accounts will be instantly credited, while in case of bank transfer or credit card refunds, please allow 7-10 days for a credit to appear on your credit card statement.

All payment fees and taxes necessary for the refund procedure, are supported by the seller (S.C. Remaly Net S.R.L).

 

Damaged packages 

The customer has the responsability to check the package integrity and content at the moment of arrival. Claims for missing items or items damaged in transit must be received within 3 working days from the receipt of merchandise .

In case of lost or damaged packages, all caused during the shippging transit, new products will be sent with no additional cost. Please contact us as soon as possible if you notice damaged items .

Choosing to receive a refund instead of new products, can be granted, but the shipping cost is not refundable in this case.

 

How to return or exchange an item:

• - Place the original package into a different box or re-ship the initial parcel with intact product labels.
• - Include the invoice and the reason for the return. In case of any defect, please specify it.
• - Please do not place stickers or intial shipping labels on the original manufacturer’s package.
• - The return products can be sent with any postal service (DPD, GLS, DHL etc..)
• - We take no responability for lost or damaged packages that are returned to us. The customer has the obligation to insure the package and ask for the refund to the shipping carrier. 

No warranty is provided, except those products (mainly electronics) that come with a warranty document in their package, which clearly specifies the warranty period offered by the manufacturer.

Only a 10 working days period is offered from the moment of receiving the products, until a full refund can be given.

Privacy & Security

View our entire Privacy Policy.